The rights of the client are different from the rights defined in the console or can not be changed.

Check if:

  • The SID, which is visible through the agent, corresponds with the one in the console.
  • The client is online, if no rights were given for the scenario “Offline”.
  • The user or computer rights apply.
  • The required ports have been released for communication (default: 6005 & 6006 TCP TCP).